Help Center

You can verify a wide range of documents including academic degrees, professional certificates, transcripts, licenses, and identity documents. VerifyChain supports PDF, JPG, and PNG formats.

Most document verifications are completed within 2-5 minutes. Complex documents or those requiring manual review may take up to 24 hours. You'll receive email notifications when verification is complete.

Yes, your data is highly secure. We use end-to-end encryption and only store document hashes on the blockchain, not the actual documents. Your sensitive information never leaves our secure servers unencrypted.

While you can upload documents from any institution, verification works best with documents from our partner institutions. We're constantly expanding our network of verified issuers.

If verification fails, we'll provide detailed feedback about why. Common reasons include poor image quality, unsupported document types, or documents from unverified sources. You can always try again with a better quality scan.

Pricing varies based on document type and verification level. Individual users can start with our free tier, while enterprise customers have custom pricing. Visit our pricing page for detailed information.